Greystar recognizes the importance of protecting the privacy of individual-specific information ("Personal Information") collected about our residents and prospective residents (referred to as "Residents", "you" or "your"). This privacy statement discloses what Personal Information we gather, how we use it, and how you can correct or change it. It is our intention to give you as much control over your Personal Information as possible to preserve your privacy, while still allowing us to utilize that Personal Information in the course of our business to provide you a valuable service and hopefully to have you as a new resident of our facility.
Greystar operates in accordance with applicable data protection legislation and is registered with the Information Commissioner’s Office in the UK.
We do not collect or maintain information on our website from those we know are under 13, and we do not permit children under 13 years of age to become registered users of our website. No part of our website is structured to attract anyone under 13. By using this website you represent that you are above 13 years of age.
What Personal Information does Greystar collect?
When you request services from Greystar using this website, Greystar may ask you to provide the following Personal Information: Your name and address, age or date of birth, your email address, number of individuals in your household and their ages, your occupation, employment information, telephone number, education, the kind of service provided to you, your national identification number, bank account number, debit card number, bank or investment account, debit card, or credit card balance, payment history, and information pertaining to your creditworthiness, assets, income or liabilities. In each case, you will only be required to provide the Personal Information that we need in order to be able to provide the services you have requested.
If you are applying for employment at Greystar, these additional categories of information will also be deemed to be Personal Information:
- Credit checks
- Background report
- Results of drug screenings
- Employment verification
You may be entitled under data protection laws to access and review the Personal Information that Greystar holds on you, provided you provide the necessary consent and background information and pay any mandated fee. All such communications regarding access to your personal data should be addressed to: Greystar – Data Protection Enquiry, 15 Finsbury Circus House, Finsbury Circus London EC2N 7EB. Such enquiries should clearly be marked as data protection queries and as being time sensitive.
We use a third party credit/debit card processor to collect/process transaction information using credit and debit cards, and this processor will be processing credit/debit card payments for us. You will move to the website of this third party processor for this payment process and then will be returned back to Greystar’s website when this process is completed. You may review our processor’s security policy through the following link: SagePay Security Policy. Greystar does not record, collect or retain any credit or debit card information through this website.
Usage Tracking: Use of IP Addresses
An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. Greystar collects IP addresses for the purposes of system administration, reporting aggregated information, proof of acceptance of tenancy terms and conditions and to audit the use of our site. When residents request pages from the Greystar site, our servers log the residents' IP addresses.
Use of "Cookies"
We use persistent cookies on our website which are cookies that stay in your web browser between visits. We use these to capture information about our visitors that helps us to improve the performance of our website and create a better experience.
User Tracking Google Analytics These cookies are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
Most browsers are set up to accept cookies. If you want to change your cookie preferences, you can make these through your browser settings or refuse the cookies when you enter the website. Please remember that our cookies are often used to give you certain functionality and without them you may not be able to use some of our website e.g. save properties from our listings.