Frequently Asked Questions

Do I need to have a UK based guarantor?

A guarantor can be anyone who is not a full time student, and they do not need to be a UK resident. Your guarantor will take responsibility for any unpaid arrears during your tenancy period. 

What happens to my deposit? Is it refundable?

When you move in, the deposit you pay is put into a Government approved tenancy deposit scheme. It is returned 10 working days after your tenancy ends, providing there aren’t any deductions for damages. Any deductions will be discussed with you during your check out inspection.

Can I pay my booking fee over the phone?

If you’re having problems booking online don’t hesitate to get in touch and we will do our best to help. If needed, payment can be made over the phone.

Can I live with my friends?

We are more than happy to accommodate groups as well as individuals, simply let us know who you’re planning to live with and providing we have the availability it shouldn’t be a problem. If you’re looking to share a studio with a friend or partner you will have to book together, but remember, dual occupancy isn’t available at all our properties so do check your chosen House before you book.

We understand that your flat mates will be a big part of your university experience, so if you are booking as an individual we’ll ask you a few questions to help us match you with the perfect flat mates.

Is there an age limit for booking accommodation with Prodigy Living?

We have no upper age limits on our accommodation; however, we do need residents to be over 18 for England and Scotland, and in full time education. This is due to the legally binding tenancy agreement that each tenant is required to sign before living with us

How secure is the accommodation?

We have CCTV in and around each property, an electronic key fob entry system for the main entrance, common areas, each flat and bedroom. There are also spy holes in each flat and bedroom door, intercom in the flat, 24/7 on site staff and a 24/7 mobile number.

Do I have to pay council tax?

Students don’t have to pay council tax in the UK, however, payment exemption doesn’t happen automatically so you will need to inform the council that you’re a student. As your accommodation provider we cannot do this on your behalf, you must apply for council tax exemption yourself.

Do I need a TV License?

All TV's provided by Prodigy Living have licenses. If you bring your own TV or if you want to watch or record programmes as they are being shown on any other device, such as your mobile phone, tablet or computer, you will need a TV License.

What if something in my flat breaks or isn’t working?

Let us know as soon as you can, either by email or by visiting reception. Our onsite team are here to help 24/7.

Can I have pets?

No, pets are not allowed under the terms of your tenancy agreement.

What happens if I don’t get on with my new flat mates?

We want your university experience to be a good one so if you are having any issues with flat mates please let us know. We will do our best to help resolve any problems you might be having.

Can I receive post and parcels?

Yes, your flat has it’s own lockable mailbox in our mailroom. You will receive your mailbox key when you arrive. If a parcel arrives for you we’ll let you know by leaving a ‘parcel collection’ note in your mailbox. You can then collect your parcel from reception. For security you will need to provide photo ID and give a signature to confirm collection. Post will not be given out to other residents on your behalf without written authorisation.